Frequently Asked Question
We’ve put together answers to some of the most common questions about our bags, shipping, returns, and payment options to make your experience smooth and stress-free.
General Questions
Q: What kind of bags does Senzan offer?
A: We offer a thoughtfully curated collection of stylish and functional bags — including totes, cross bodies, backpacks, and clutches — perfect for everyday use or special occasions.
Q: Are your bags made from sustainable materials?
A: Yes, we care about the planet. Wherever possible, we use high-quality, eco-friendly materials that align with our commitment to sustainability.
Q: How can I contact Senzan for more information?
A: Got a question? Just email us at support@senzan.store — we’re always happy to help!
Shipping
Q: Do you ship internationally?
A: Yes, we currently ship within the United Kingdom and selected international locations.
Q: How long does shipping take?
A: Orders within the UK usually arrive within 3 to 5 business days once shipped. International orders may take longer depending on the destination.
Q: Can I track my order?
A: Yes! As soon as your order ships, we’ll send you an email with a tracking number so you can follow its journey to your doorstep.
Returns and Refunds
Q: What is your return policy?
A: We offer a simple 30-day return window. If you’re not totally satisfied, you can return your item for a refund or exchange.
Q: How do I initiate a return?
A: Just email us at support@senzan.store with your order info, and we’ll walk you through the return process.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, your refund will be processed within 10 business days.
Orders and Payments
Q: What payment methods do you accept?
A: We currently accept the following payment methods:
- American Express
- Apple Pay
- Bancontact
- Diners Club
- Discover
- Google Pay
- Maestro
- MasterCard
- PayPal
- Shop Pay
- Union Pay
- Visa
Q: Can I modify or cancel my order?
A: If your order hasn’t been processed yet, we’ll do our best to make changes or cancel it. Just reach out to us as quickly as possible.
Q: What should I do if my payment fails?
A: Double-check your payment details and try again. If you still have issues, get in touch with us — we’ll help sort it out.
Q: Are my payment details secure?
A: Absolutely. Your payment information is protected by secure encryption and tokenization, and we never store your full card details.
Contact Us
For assistance, reach out to our customer support team.
Email: support@senzan.store
Phone: +44 7362 342247
Address: 113 St Saviour's Rd, Birmingham, B8 1HN, United Kingdom